Accessibility Declaration

PKP Polskie Linie Kolejowe S.A. is committed to ensuring the accessibility of its mobile application in accordance with the provisions of the Act of April 4, 2019, on digital accessibility of websites and mobile applications of public entities.

This accessibility declaration applies to the following mobile application: www.portalpasazera.pl
  • Mobile application publication date:
  • Date of last significant update:

State of Digital Accessibility

This mobile application is partially compliant with the annex to the Act on digital accessibility of April 4, 2019 on digital accessibility of websites and mobile applications of public entities due to [non-compliance and exclusions] listed below.

Unavailable content

Content not covered by regulations

  • The „Map” tab being part of the „Connection details” screen (maps are excluded from accessibility obligation).

Preparation of the Accessibility Declaration

  • Date of declaration preparation:
  • Date of last review of the declaration:

We prepared the declaration based on self-assessment using the Checklist for examining the digital accessibility of the website v. 2.2 (docx, 0.12MB).

Facilities, limitations, and other information

The application has been designed to be operated by the widest possible group of users.
We have made every effort to ensure that the application works as well as possible in conjunction with technologies:
  • VoiceOver on the iOS platform,
  • TalkBack on the Android platform.
and other accessibility solutions (e.g., zoom). Additionally, the application allows the user to scale the font size used in the application and display its content in high contrast mode.

Feedback and Contact Information

All problems with the digital accessibility of this website can be reported to the Team - by email pomoc-pdp@plk-sa.pl.

Everyone has the right to request digital accessibility of this application or its elements.

When submitting such a request, provide:

  • your name and surname,
  • your contact details (e.g., phone number, email),
  • the version number of the mobile application and information on the exact location of the digital accessibility issue,
  • a description of the problem and the way of solving it that would be most convenient for you.

We will respond to your request as soon as possible, no later than within 7 days of receiving it.

If this period is too short for us, we will inform you about it. In this information, we will provide a new deadline by which we will correct the errors you reported or prepare information in an alternative way. This new deadline will not be longer than 2 months.

If we are unable to ensure digital accessibility of the website or content indicated in your request, we will offer you access to them in an alternative way.

The above correspondence is subject to the provisions of „Information for persons sending correspondence via email”.

Handling requests and complaints related to accessibility

If we refuse to ensure the digital accessibility you requested in response to your request, and you do not agree with this refusal, you have the right to file a complaint. You also have the right to file a complaint if you do not agree to use the alternative access method we proposed in response to your request for digital accessibility. Any complaint containing:

  • name and surname (name) of the complainant,
  • address (indicating the town, street, house number, and apartment number) of the complainant,
  • content of the complaint or request (the content can be expressed in any way, but it is important that it allows to determine the subject of the complaint).

submit by mail to the address:

PKP Polskie Linie Kolejowe S.A.
Management Office
ul. Targowa 74
03-734 Warsaw

or using the Complaint and Request Submission Form https://wis.plk-sa.pl/skarga/skarga.

The submission via the form should contain information that the complaint concerns digital accessibility.

Once all options are exhausted, a complaint can also be sent to the Ombudsman.

Other Information

Mobile Applications

PKP Polskie Linie Kolejowe S.A. provides the following mobile applications:

To view the declaration of accessibility of Portal Pasażera mobile applications go to subpage „Accessibility of Portal Pasażera mobile applications”.

Architectural Accessibility

PKP Polskie Linie Kolejowe S.A. Headquarters
ul. Targowa 74
03-734 Warsaw
  1. There are no designated parking spaces for disabled persons in the immediate vicinity of the building.
  2. Access by public buses: stops Dw. Wileński 01, 02, 04, 05 (stops accessible for disabled persons), Dw. Wileński 09, 10 (stops partially accessible for disabled persons).
  3. Access by tram: stops Dw. Wileński 03, 07, 08 (stops accessible for disabled persons).
  4. Access by metro: Metro Dworzec Wileński stop.
  5. The building has two active entrances for employees, guests, and visitors from Targowa street and Wileńska street, both entrances are accessed by stairs. There are no ramps or platforms for wheelchairs at the stairs. Before reaching the reception, one must overcome external stairs (5 steps) and internal stairs (4 steps). The massive, heavy external doors do not open automatically. The internal doors open automatically. The entrance from Solidarności street, has been adapted for disabled persons and people with low vision. The pedestrian gate with an intercom is located at gate no. 8. From the gate, a path of adequate width with tactile paving guiding users leads to the building entrance on the lower ground level of segment C.
  6. The building allows entry for persons with mobility impairments using wheelchairs via the gate from Solidarności street and the Suppliers Entrance. The opening the gate and the building door requires assistance from another person. Reaching the reception requires going through internal stairs (7 steps).
  7. The receptions are located to the right of the entrances from Targowa street and Wileńska street. Further passage is secured by gates through which a person in a wheelchair can pass.
  8. According to the physical security procedure of the PKP Polskie Linie Kolejowe S.A. Headquarters, a guest or visitor cannot enter the building without the presence of a company employee (the inviter, a representative of the respective unit, or a Railway Security Guard (SOK) officer if the visitor is going to the Headquarters Presidium).
  9. For persons using wheelchairs, the corridor at the receptions and access to the elevators are available. From the elevators, persons in wheelchairs have direct access to office floors in segments marked as A, B, D, and E. Due to the offset between the floors of segment C and the floors of segments marked as A, B, D, and E, access to the office floors of segment C directly from the elevators is hindered by stairs. The corridors in segments A, B, D, and E are not accessible on the lower ground and ground levels of the building due to stairs.
  10. The dimensions of the elevators allow their use by persons with mobility impairments using wheelchairs.
  11. There are no toilets adapted for disabled persons in the building.
  12. The building and all its accessible rooms can be entered with an assistance dog and a guide dog after informing the building security in advance. One post is open until 6 PM, the other is open 24/7.
  13. There are no ramps or platforms in the building.
  14. There are no voice announcements in the building.
  15. There are no Braille or high-contrast markings or large print for the blind and visually impaired in the building.

Communication and Information Accessibility

  • In the reception and other places in the building, you cannot use a Polish sign language interpreter.
  • Induction loops are installed in the building receptions.
  • Two portable induction loops are available in the building.
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