PKP Polskie Linie Kolejowe S.A. undertakes to ensure the accessibility of their website in accordance with the provisions of the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities.

The declaration of accessibility applies to the following website: www.portalpasazera.pl

Website publication date: 2018-03-15
Last significant update: 2020-01-07

Status in terms of compliance with the Act

The website is partially compliant with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities due to incompatibilities or exclusions listed below.
  • Due to the specific nature of the presented data, keyboard operation is not possible in two locations within the website:
    • the „Trains on the map” application (maps are excluded from accessibility obligation),
    • the „Route on the map” tab in connection details (maps are excluded from the accessibility obligation).
  • Some additional functionalities on individual subpages can only be used with the mouse:
    • the „List of stations” subpage - selecting the letter of the alphabet for which the stations will be presented,
    • search results - the hour change bar allows you to search the connection again by the changed hour.
  • Due to the limitations of the software for generating files from the system, the PDF files available on the website (timetable posters) may not be fully adapted to WCAG 2.1. (A and AA).
The declaration was drawn up on: 2020-03-31

The declaration was drawn up on the basis of a self-assessment carried out by the public entity and a study of an external entity called Spółdzielnia Socjalna Akces Lab, which on 13 March 2018 issued a certificate of accessibility of the Portal Pasażera (Passenger Portal) v. 3.0 website. See the certificate.

Detailed information about the website

The website has been designed to be operated by the widest group of users, regardless of the technology used or user limitations.
We have made every effort to ensure that the website meets the W3C standards in the scope of:
  • HTML 5,
  • WCAG 2.1. (A and AA).
At the same time, we would like to inform you that the „Buy ticket” option available on the website takes you to external sales websites of carriers and we cannot guarantee their accessibility for disabled users.

Navigation

Website navigation is based on widely recognised and applied principles.
  • The website can be navigated using the mouse or keyboard. Due to the specific nature of the presented data, keyboard operation is not possible in two locations within the website:
    • the „Trains on the map” application,
    • the „Route on the map” tab in the connection details.
  • Some additional functionalities on individual subpages can only be used with the mouse:
    • the „List of stations” subpage - selecting the letter of the alphabet for which the stations will be presented,
    • search results - the hour change bar allows you to search the connection again by the changed hour.
  • The Tab key allows you to navigate through menu, content and footer items. The user can use „skip links” and the website navigation is facilitated by the so-called „focus” enabled for the website.
  • The website has ordered headers and described page titles.
  • The navigation may change on selected subpages. Please note that each subpage available in the menu and the first three items in the footer (Network timetable, List of stations, Connection catalogue) are treated as separate applications by the system. That is why we have introduced a „Back” button to the website’s navigation, located on some screens in the upper left corner, which allows to go back to the previous view without losing the content of previously filled out forms.
  • The website uses pop-up windows. However, they are keyboard-enabled and blind users are notified in advance.

Appearance

The website is fully responsive and equipped with mechanisms to make it easier for visually impaired people to browse the content. Website provides the following functionalities:
  • zoom in the page view and increase letter size using the following key combination: Ctrl and + key,
  • zoom out the page view and reduce letter size using the following key combination: Ctrl and - key,
  • restore the page to its original size using the following key combination: Ctrl and 0 key,
  • change the page contrast using the button in the top bar of the website.
We tried to make sure that all elements of the website have the right contrast.
The website does not include keyboard shortcuts which could conflict with assistant software or the user’s system or software.

Forms

The website has detailed descriptions and field identification for all forms. Some fields have graphical elements to help complete them. Such fields can also be completed using the keyboard:
  • In the fields defining the date or hour, found in different parts of the website, the value can be changed by selecting the currently entered text (this happens automatically when the field is activated) and then entering the new value using the keyboard, while maintaining the format specified in the field description.

PDF files

The PDF files available on the website may not be fully compliant with WCAG 2.1. (A and AA).

Feedback and contact details

In case of any problems with website availability, noticed errors or suggestions for changes in the website, please contact us at pomoc-pdp@plk-sa.pl. In the same manner, requests for access to unavailable information, requests for alternative forms of information and complaints about the lack of accessibility can be made. The contact method referred to above, is subject to provisions of the „Information for persons sending correspondence via email”.

The request should contain the details of the person submitting the request and an indication of the subpage to which it relates (URL and method of contact). If the person submitting the request notifies the need to receive information in an alternative form, they should also specify the form of that information.

The entity should comply with the request immediately and no later than within 7 days. If it is not possible to meet this deadline, the public entity shall immediately inform when it will be possible to comply with the request, which shall be no longer than 2 months. If accessibility cannot be ensured, the public entity may propose an alternative way to access the information.

Where an entity refuses to comply with a request for availability or alternative access to information, a complaint may be lodged against such action.

Once all options are exhausted, a complaint can also be sent to the Ombudsman.

Architectural accessibility

PKP Polskie Linie Kolejowe S.A. Centrala, 74 Targowa Street, 03-734 Warsaw.

The building is entered in the Register of Historical Monuments, therefore the possibility of changes increasing accessibility to the building for wheelchair users in the building’s architecture is limited.
  1. The building has two open entrances for employees and guests from ul. Targowa and from ul. Wileńska. There are stairs leading to both entrances. There are no driveways or platforms for wheelchairs at the stairs.
  2. There are no parking spaces for the disabled in the immediate vicinity of the building.
  3. Reception desks are located on the right from the entrances from ul. Targowa and from ul. Wileńska. Further passage is secured by gates which can be passed by a person in a wheelchair.
  4. There is a corridor at the reception desks and access to the lifts for people in wheelchairs. From the lifts, people in wheelchairs have direct access to the office floors in segments marked A, B, D and E. Due to the shift between floors of segment C and floors of segments designated as A, B, D and E, access to office floors of segment C directly from the lifts is difficult due to stairs.
  5. There are no disabled accessible restrooms in the building.
  6. After having informed the building’s security, people may enter the building and all its accessible premises with a seeing eye dog and a guide dog.
  7. There are no induction loops in the building.
  8. There are no Braille markings in the building, nor are there any contrasting or augmented printings for the blind and visually impaired.
  9. It is not possible to use a Polish sign language interpreter at the reception desk or elsewhere in the building.
At the same time, we inform that PKP Polskie Linie Kolejowe S.A. is currently analysing the possibilities of improving the accessibility of the building in the areas not subject to restrictions due to the historic building status, entered in the register of historic monuments.

Mobile applications

PKP Polskie Linie Kolejowe S.A. provides the following mobile applications:
Attention, you are in the modal menu. To close the modal menu, use the ESCAPE key. Press TAB to move through the next elements within the opened menu.
Attention, you are in the modal window. Use the ESCAPE key to close the modal window. Press the Tab key to navigate through the next elements within the opened window.
Attention, you are in the modal window. Use the ESCAPE key to close the modal window. Press the Tab key to navigate through the next elements within the opened window.
Attention, you are in the modal window. Use the ESCAPE key to close the modal window. Press the Tab key to navigate through the next elements within the opened window.
Attention, you are in the modal window. Use the ESCAPE key to close the modal window. Press the Tab key to navigate through the next elements within the opened window.