Accessibility Declaration

PKP Polskie Linie Kolejowe S.A. is committed to ensuring the accessibility of its website in accordance with the provisions of the Act of April 4, 2019, on digital accessibility of websites and mobile applications of public entities.

This accessibility declaration applies to the website www.portalpasazera.pl
  • Website publication date:
  • Date of last significant update:

State of Digital Accessibility

This website is partially compliant with the annex to the Act on digital accessibility of April 4, 2019 on digital accessibility of websites and mobile applications of public entities due to [non-compliance and exclusions] listed below.

Unavailable content

Non-compliance with the annex

  • Some additional functionalities on individual subpages can only be used with a mouse:
    • subpage „List of stations” - selection of the alphabet letter for which stations will be presented,
    • search results - time change bar allowing to search for connections again according to the changed time.
  • PDF files available on the website (timetable posters) may not be fully adapted to WCAG 2.1. (A and AA) principles due to limitations of the file generation program from the system.

Content not covered by regulations

  • Due to the specificity of the presented data, keyboard operation is not possible in two places on the website:
    • in the „Trains on the map” application (maps are exempt from the obligation to ensure accessibility),
    • in the „Route on the map” tab in connection details (maps are exempt from the obligation to ensure accessibility).

Preparation of the Accessibility Declaration

  • Date of declaration preparation:
  • Date of last review of the declaration:

The declaration was prepared based on a self-assessment conducted by the public entity and an external entity examination named Spółdzielnia Socjalna Akces Lab, which issued a website accessibility certificate for the Portal Pasażera v. 3.0 on March 13, 2018. See the certificate. See the certificate in text version.

Facilities, limitations, and other information

The website has been designed to be accessible to the widest group of users, regardless of the technology used or user limitations.
We have made every effort to ensure that the website meets W3C standards in:
  • HTML 5,
  • WCAG 2.1. (A and AA).
At the same time, we inform that the „Buy Ticket” option available on the website redirects the user to external sales websites of carriers, and we cannot guarantee their accessibility for disabled users.

Navigation

Navigation on the website is based on commonly recognized and applied principles.
  • You can navigate the website using a mouse or keyboard. Due to the specificity of the presented data, keyboard operation is not possible in two places on the website:
    • in the „Trains on the map” application,
    • in the „Route on the map” tab in connection details.
  • Some additional functionalities on individual subpages can only be used with a mouse:
    • on the „List of stations” subpage - selection of the alphabet letter for which stations will be presented,
    • in search results - time change bar allowing to search for connections again according to the changed time.
  • The Tab key allows you to navigate through menu items, content, and footer. The user can use „skip links”, and the focus on the page facilitates navigation.
  • The website has organized headers and described page titles.
  • On selected subpages, navigation may change. Please note that each subpage available in the menu and the first three positions in the footer (Network timetable, List of stations, Connection catalogue), are treated by the system as separate applications. Therefore, we have introduced a „Back”, button in the navigation on the website, located on some screens in the upper left corner, which allows you to return to the previous view without losing the content of previously filled forms.
  • We use pop-up windows on the website. However, they are adapted for keyboard operation, and blind users are informed about them in advance.

Appearance

The website is fully responsive and equipped with mechanisms to facilitate content browsing for visually impaired users. On the website, you can:
  • enlarge the view of the page and letters using the key combination: Ctrl and the + sign,
  • reduce the view of the page and letters using the key combination: Ctrl and the - sign,
  • restore the page to its original size using the key combination: Ctrl and the number 0,
  • change the contrast of the page using the button in the upper bar of the website.
We have tried to ensure that all elements of the website have the appropriate contrast.
The website does not contain keyboard shortcuts that could conflict with assistive programs or the user’s system or programs.

Forms

The website has detailed descriptions and field identification on all forms. Some fields have graphic elements to assist in filling them out. Such fields can also be filled using the keyboard:
  • In fields defining the date or time, appearing in various places on the website, the value can be changed by selecting the currently entered text (this happens automatically when the field is activated), and then entering a new value using the keyboard, maintaining the format specified in the field description.

PDF Files

PDF files available on the website may not be fully adapted to WCAG 2.1. (A and AA) principles.

Feedback and Contact Information

All problems with the digital accessibility of this website can be reported to the Team - by email pomoc-pdp@plk-sa.pl.

Everyone has the right to request digital accessibility of this website or its elements.

When submitting such a request, provide:

  • your name and surname,
  • your contact details (e.g., phone number, email),
  • the exact address of the website where the digitally inaccessible element or content is located,
  • a description of the problem and the way of solving it that would be most convenient for you.

We will respond to your request as soon as possible, no later than within 7 days of receiving it.

If this period is too short for us, we will inform you about it. In this information, we will provide a new deadline by which we will correct the errors you reported or prepare information in an alternative way. This new deadline will not be longer than 2 months.

If we are unable to ensure digital accessibility of the website or content indicated in your request, we will offer you access to them in an alternative way.

The above correspondence is subject to the provisions of „Information for persons sending correspondence via email”.

Handling requests and complaints related to accessibility

If we refuse to ensure the digital accessibility you requested in response to your request, and you do not agree with this refusal, you have the right to file a complaint. You also have the right to file a complaint if you do not agree to use the alternative access method we proposed in response to your request for digital accessibility. Any complaint containing:

  • name and surname (name) of the complainant,
  • address (indicating the town, street, house number, and apartment number) of the complainant,
  • content of the complaint or request (the content can be expressed in any way, but it is important that it allows to determine the subject of the complaint).

submit by mail to the address:

PKP Polskie Linie Kolejowe S.A.
Management Office
ul. Targowa 74
03-734 Warsaw

or using the Complaint and Request Submission Form https://wis.plk-sa.pl/skarga/skarga.

The submission via the form should contain information that the complaint concerns digital accessibility.

Once all options are exhausted, a complaint can also be sent to the Ombudsman.

Other Information

Mobile Applications

PKP Polskie Linie Kolejowe S.A. provides the following mobile applications:

To view the declaration of accessibility of Portal Pasażera mobile applications go to subpage „Accessibility of Portal Pasażera mobile applications”.

Architectural Accessibility

PKP Polskie Linie Kolejowe S.A. Headquarters
ul. Targowa 74
03-734 Warsaw
  1. There are no designated parking spaces for disabled persons in the immediate vicinity of the building.
  2. Access by city buses: stops Dw. Wileński 01, 02, 04, 05 (stops accessible for disabled persons), Dw. Wileński 09, 10 (stops partially accessible for disabled persons).
  3. Access by tram: stops Dw. Wileński 03, 07, 08 (stops accessible for disabled persons).
  4. Access by metro: stop Metro Dworzec Wileński.
  5. The building has two active entrances for employees, guests, and visitors from ul. Targowa and ul. Wileńska. Both entrances are accessed by stairs. There are no ramps or platforms for wheelchairs at the stairs.
  6. Currently, the entrances to the building are not accessible for persons with mobility disabilities using wheelchairs. Before reaching the reception, external stairs (5 steps) and internal stairs (4 steps) must be overcome. Massive, heavy external doors do not open automatically. Internal doors open automatically.
  7. Receptions are located on the right side of the entrances from ul. Targowa and ul. Wileńska. Further passage is secured by gates through which a person in a wheelchair can pass.
  8. According to the physical security procedure of the PKP Polskie Linie Kolejowe S.A. Headquarters, a guest or visitor cannot enter the building without the presence of a company employee (inviting, representing a specific unit, or a SOK officer if the visitor is going to the Headquarters Presidium).
  9. For persons using wheelchairs, the corridor at the receptions and access to elevators are available. From the elevators, persons in wheelchairs have direct access to office floors in segments marked as A, B, D, and E. Due to the shift between the floors of segment C and the floors of segments marked as A, B, D, and E, access to office floors of segment C directly from the elevators is difficult due to stairs. Corridors in segments A, B, D, E are not accessible on the ground floors and first floors of the building due to stairs.
  10. The dimensions of the elevators allow their use by persons with mobility disabilities using wheelchairs.
  11. There are no toilets adapted for disabled persons in the building.
  12. You can enter the building and all its accessible rooms with an assistance dog and guide dog after informing the building security about this fact. One post is active until 6 PM, the other is active 24/7.
  13. There are no ramps or platforms in the building.
  14. There are no voice announcements in the building.
  15. There are no Braille signs or contrast signs or enlarged print signs for blind and visually impaired persons in the building.
  16. Conference rooms are not adapted for persons with disabilities.

Communication and Information Accessibility

  • In the reception and other places in the building, you cannot use a Polish sign language interpreter.
  • Induction loops are installed in the building receptions.
  • Two portable induction loops are available in the building.
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Information - Find a train on station is a subpage that allows you to quickly check the departures and arrivals on a given station.
Information - Select departures if you are interested in train departure times on your selected station. Select arrivals if you are interested in train arrival times on your selected station.
Information - The train stops at this station only on request. If you want to embark at this station, wait for the train in a place visible to the engine driver. If you want to disembark at this station, please inform the train staff. Information - Enter the name of the station for which you wish to check the departures or arrivals. The system will suggest the station names after entering the first and all subsequent characters.
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Information - Select the time from which the system should start the search.
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Information - Find a train by number is a subpage that will allow you to quickly search for a specific train in the current day by its number.
Be careful, the train number may change on the route and does not necessarily coincide with the number on your ticket!
Information - Enter the train number you want to search for today. The system will suggest the train numbers after entering the first and all subsequent digits.
Attention, you are in the modal window. Use the ESCAPE key to close the modal window. Press the Tab key to navigate through the next elements within the opened window.
Information - The train stops at this station only on request. If you want to embark at this station, wait for the train in a place visible to the engine driver. If you want to disembark at this station, please inform the train staff. Information - Choose the station you are interested in. The system will autocomplete the station names after entering the first character and change them after entering each subsequent character.
Attention, you are in the modal window. Use the ESCAPE key to close the modal window. Press the Tab key to navigate through the next elements within the opened window.
Information - The train stops at this station only on request. If you want to embark at this station, wait for the train in a place visible to the engine driver. If you want to disembark at this station, please inform the train staff. Information - Choose the station you are interested in. The system will autocomplete the station names after entering the first character and change them after entering each subsequent character.
Attention, you are in the modal window. Use the ESCAPE key to close the modal window. Press the Tab key to navigate through the next elements within the opened window.
Information - Enter the train number you want to search for today. The system will suggest the train numbers after entering the first and all subsequent digits.